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Visitor Code of State Chateau Vranov nad Dyjí

Article 1

THE TOURIST SEASON

• The tourist season is from April 1 to October 31 of the relevant year.
• Opening hours: April and October from 9:00 AM to 4:00 PM (Saturdays and Sundays only), May, June, and September from 9:00 AM to 5:00 PM, July and August from 9:00 to 6:00 PM.
• The chateau is closed on Mondays and the first days following national holidays.
• Outside the opening hours the chateau is accessible only with the permission of the chateau office.
• Lunch break takes place between 12:00 and 1:00 PM.
• The last visit starts 60 minutes before the end of the opening hours.
• The guided tour takes approximately 55 minutes.
• The outdoor areas within the chateau premises are accessible during opening hours only. They are closed outside the season.

Article 2

ORGANISATION OF VISITOR TRAFFIC

• The freely accessible spaces within the chateau and the box office, on which the time of the first tour is stated, open at 8:50 AM.
• The interval between individual tours is determined by the chateau office and is limited by operational conditions and safety requirements.
• The tour is guided and organised for groups of at least five people (including non-paying children up to six years). If there are less than five visitors they shall wait for the beginning of the next tour, which will then take place regardless of the number of people. If the visitors do not want or cannot wait for the next tour, or they require remaining in an enclosed group of less than five people, they shall pay the full admission as of the standard group. The size of groups is determined upon the operational conditions of the chateau and also with respect to the safety requirements.
• The number of visitors in one group, for the first circuit (installed chateau interiors) is 25 people maximum, for the second circuit (chapel) it is 50 people.
• Large groups and individual visitors can also order tours in advance. It is necessary to arrange beforehand in writing, phone, or e-mail and inquire about the exact day and hour of the tour in question. If the group with the reservation fails to apply at the box office at least 15 minutes before the arranged time of the tour the reservation becomes void.

Article 3

ADMISSION

• The admission fee to visit the publicly accessible parts of the chateau is paid in advance. The fees are determined by a price decree valid for the relevant year and issued by the National Institute for Monument Protection, local expert office Brno. The decree is available at the box office. By purchasing the ticket the visitor undertakes to respect the visitor code and the instructions of the chateau staff.
• After paying the visitor receives a ticket (in case of visitor groups the leader receives a collective ticket) where the time for one particular tour is stated.
• If the visitor fails to turn up in time for the tour the ticket becomes void and invalid. Purchased tickets cannot be returned.
• Visitors are obliged to show the tickets upon the arrival to the starting point, and to keep it safe during the entire duration of the tour and present it again if required.
• A reduced fee is provided to children between 6 and 15, students upon the presentation of a valid discount card, and the holders of disabled passes. Seniors over 65 years shall present their valid identification cards to receive a discount.
• Children under 6 years go free of charge. Adults paying reduced fees (seniors, students under 26 years, etc.) may also assert the right to free entry of a child under six years.
• In case of collective visits of children under six years (playgroups, school trips, etc.) they are charged a flat rate per person as stated by the currently valid price decree.

Article 4

VISITOR TOURS

• Children under 15 years may visit the heritage sites only when accompanied by adults responsible for their behaviour.
• The responsibility of the heritage site’s office for potential damage to the visitors is determined by applicable laws.
• It is forbidden to enter places outside the designated routes within the heritage premises.

Article 5

PROTECTION OF CULTURAL HERITAGE AND SECURITY OF THE COLLECTIONS

• The visitors are obliged to observe the instructions of the staff. In case of not observing instructions given to protect the visitors’ safety, protection of the historic property or collections, the visitor shall be expelled from the heritage site without reimbursement of the entrance fee and he shall leave the property immediately. Besides that visitors may be prosecuted in accordance with applicable laws.
• Persons suspect of alcohol or drug intake will be not allowed to enter the property.
• Visitors may not enter the installed interiors carrying luggage, umbrellas, large bags, weapons, or live animals.
• Visitors wearing heavily soiled, insufficient, or otherwise unsuitable clothing will not be allowed to enter.
• If loss or damage to property or any of the art and historic items is detected during the tour, all visitors present at the moment within the premises of the heritage property must comply with all the security measures ordered (including the checking of personal belongings carried out by the Police).
• It is forbidden to damage or threaten the building, its collections, the park, garden, or any other property within the premises. It is especially forbidden to:
  a) touch walls and the displayed items, write or draw on the walls, scratch or damage them in any way
  b) leave the tour route and stay far from the guide and the group during the tour
  c) disturb the guide by noise (loud speech, music, singing, use of mobile phones and radio players, any loud sounds and similar activities) or to disturb the other visitors with photography using flash and tripod; not adhering to this condition may lead to the expulsion of the visitor from the tour without reimbursement of entrance fee
  d) handle open flames and light sources within the entire premises (except designated areas)
  e) eat, drink, and chew in the interiors, enter them with ice creams, drinks, etc.
  f) throw anything in fountains and basins, pick flowers and fruits, break branches of trees and shrubs, walk on the grass and outside designated paths, disturb wildlife, camp within the premises, put up posters or otherwise disturb order
  g) drive vehicles or ride bicycles within the premises (except wheelchairs and infant strollers) and park motor vehicles outside designated areas; bicycles may be left only at specially designated places with installed stands
  h) it is forbidden to enter the courtyards and interiors with animals and pets
• With the exception of the installed exhibitions and guided tour circuits, photography, filming, and making other documentation within the premises of the heritage property is allowed. For scientific, documentation, promotional, and other special purposes photography in the interiors may be allowed upon a written application to the National Institute of Monument Protection Brno.
• The visitors are obliged to adhere to the visitor code and are liable for any damages to the property office.
• Exceptions from the visitor code may be granted, in well-substantiated cases, by the property office.
• The entrance gate, bridge, both courtyards and the seasonal exhibition in the former carriage house are monitored by a CCTV system. General information about this can be provided upon request by a responsible person in accordance with
• § 11 of Act 101/2000 Coll.

Article 6

FINAL PROVISIONS

• Any wishes, complaints, comments, or other remarks by visitors may be expressed in writing directly within the premises of the property in the available Book of wishes and complaints that is available upon request. Besides that, the visitors may approach the National Institute for Monument protection, local expert office Brno – personally, by phone, e-mail, or letter.
• This Visitor Code becomes valid on June 20, 2007.